Renata — AC-01

Age: 38
Occupation: Elementary school teacher
Device: Android
Tier: Free
Grief Type: Loss of a child (stillbirth)
Grief Phase: Early acute — approximately two months in

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Who She Is

Renata is a thoughtful, caring person who has spent her career nurturing other people's children. Two months ago, her daughter was stillborn. The grief is enormous and shapeless, and it lives most intensely in the hours after midnight when the house is quiet and the weight of it has nowhere to go.

She found Grief Companion through a grief support community. She was skeptical at first — she has never been drawn to apps for emotional support — but she downloaded it because she needed somewhere to put words during those long nights, and talking to another person at 1:30 AM did not feel like an option.

How She Uses the App

Renata opens the app late at night, usually after waking from a dream or from the kind of sleeplessness that comes with early grief. She writes journal entries — sometimes guided, sometimes free-form — and tags them with whatever she is feeling. Guilt and numbness appear most often. One recent entry was tagged with hope, and she noticed it with surprise.

She has 14 journal entries so far. She does not read them back often, but knowing they are there matters.

She has bookmarked several articles in the grief education library — particularly pieces about stillbirth, guilt, and what grief after pregnancy loss looks like compared to other bereavement. Having language for her experience helps.

She has not yet used the Memory Book, but she has photos of her daughter's hands. One day she thinks she might add them.

What She Needs From the App

• A place that is available at any hour, without judgment
• Prompts that understand the specific texture of her grief — not generic "loss" prompts, but ones that acknowledge what it means to lose a child before they lived
• No pressure to feel better faster than she does
• A grief education library that treats her experience as real and worthy of understanding
• No paywall on the tools she actually uses

Relevant Features

• Guided journal entries — especially prompts tailored to child loss
• Emotion tagging — tracking guilt, numbness, love, and the occasional hope
• Grief education library — bookmarked articles on stillbirth and pregnancy loss grief
• Free tier — she has not been asked to pay for anything she uses

Notes for Support Staff

If Renata contacts support, she is likely to be in a fragile place. Respond with warmth and brevity. Do not ask unnecessary questions. If she is asking about features, answer clearly. If she mentions struggling, acknowledge it first before troubleshooting.